Workplace violence & harassment can undermine a person’s dignity. It can prevent workers from doing their job effectively. Workplace harassment, left unchecked, has the potential to escalate in to violent behavior. All workers are entitled to a safe and healthy workplace.

After completing this violence & harassment training course, learners will have been instructed on:

• Bullying and Harassment in the Workplace
• Violence Prevention
• What do if you or a Co-Worker is Sexually Harassed

After completing this course, learners will be able to:

• Distinguish between professional disagreements and workplace violence & harassment, or bullying;
• Define bullying in the workplace;
• Describe how bullying and violence impact the workplace;
• Recognize warning signs of workplace bullying and workplace violence;
• Identify actions that can be taken to prevent bullying and workplace violence;

Topics Include:

• What workplace bullying is
• The different forms of bullying and behaviors that are illegal
• The repercussions of "second hand bullying"
• How bullying can be prevented
• Actions supervisors can take when an employee reports that a bullying situation is taking place
• What workplace violence is, its causes and warning signs
• Actions supervisors can take to prepare for workplace violence
• The affect of domestic violence on the workplace

Topics Include:

• What constitutes sexual harassment, other types of harassment and bullying, and retaliation
• Bills 132, 168, and 14
• The difference between impact and intent
• Consenting vs. welcome
• How to effectively prevent harassment
• How to effectively respond should harassment occur
• Manager and supervisor responsibilities and liability
• How and why to use the company complaint procedure
• The harassment – violence connection
• The importance of good citizenship in the workplace community

This powerful, engaging online course defines and explores various types of harassment, retaliation and bullying. It explains Ontario Bills 132 and 168, BC Bill 14, Harassment under the 1977 Human Rights Act, supervisor responsibilities, confidentiality, employee complaint procedures, the potential for legal exposure, and much more.

Workplace Violence & Harassment Topics include:

• What constitutes sexual harassment, other types of harassment and bullying, and retaliation
• Bills 132, 168, and 14
• The difference between impact and intent
• Consenting vs. welcome
• How to effectively prevent harassment
• How to effectively respond should harassment occur
• Manager and supervisor responsibilities and liability
• How and why to use the company complaint procedure
• The harassment – violence connection

Workplace Violence & Harassment Topics Include:

• General and personal safety measures; 
• Aggression and violence predicting factors; 
• The assault cycle; 
• Characteristics of aggressive and violent patients and victims; 
• Verbal intervention and de-escalation techniques; 
• Physical maneuvers to defuse and prevent violent behavior; 
• Strategies to prevent physical harm
• Use of Restraints

Healthcare providers are healers. Causing injury is contrary to your mission. So, when confronted with aggressive or violent behavior, de-escalation, zero restraint and therapeutic approaches are always preferred. But there may be times when some degree of restraint is necessary as a last resort to prevent injury to the patient, provider or others.  

Through narrative, illustration, actual demonstrations of techniques, testing and comprehensive course materials, this course empowers you to keep yourself, your patients, colleagues, and others safe.